This infographic covers a range of data points showing how bad customer support will cost any business, in any industry a lot of money.īelow the infographic, you will find 11 of the costliest customer service traits to avoid.ġ1 Costly Traits of Poor Customer Service The Bottom Line Cost of Bad Customer Service Your company will need to spend more money acquiring new customers to make up for all the existing and potential customers it’s losing. One wrong move will make more than half of them jump ship. And, their service expectations are higher than ever. Your customers have a lot of options when choosing who they do business with. This repels other potential customers before they ever visit your website, or step foot in the door of your business. People who receive a poor customer experience will tell a lot of people. ![]() It will result in negative word-of-mouth. ![]() ![]() The customer’s perception is your reality - Kate Zabriskieīad customer service is really expensive.
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